You will read in our marketing materials that Pref-Tech “designs, builds, and services security systems”, that we aim to be the “special operations group of security integration”, that our 10-year goal is to “be the most well-respected security integrator on the planet”, that we “create safer, more secure, and more productive communities and businesses”, and our purpose statement—”Within a family culture, nurture and inspire our employees to creatively resolve customer pain with the highest level of craftsmanship and service”. With one word, I can tell you who we are, why we exist, and what we do—relationships. We live for relationships. If you learn our PGRIT core values, you will learn how we relate to one another, our customers, our vendors, and the communities we serve.
I see PGRIT everywhere. I hear about it constantly. Here is what I hear and see:
Professionalism. Our expectations are high, we take great pride in our work, and we communicate well.
In everything that is done at home, at work, and in public, we are always the face of Pref-Tech. The work that we complete, how we communicate, and how we present ourselves raise the bar and set the standard for the industry. Our goal is to be above reproach with all of our actions.
Part of being in this family is holding ourselves, our peers, and even our leaders accountable. None of us are perfect, and we certainly don’t pretend to be. We make mistakes. We’re fallible beings. We do, however, commit ourselves to recognizing our mistakes, learning from them, and doing our best not to repeat them. We believe this kind of growth is the mark of a professional. As Shaun Castillo reminds us often, “It’s not the mistakes, it’s how we respond to the mistakes!”
Grit. We thrive on challenges. We do what it takes to get the job done.
At Pref-Tech, we pride ourselves in going the extra mile. We create customized, purpose-built solutions which focus on resolving customer pain. That kind of deep work is tough! We demand everyone bring their best every day. Whether it is staying up late to finish an estimate, sweating in the August heat to dig a ditch, or adding a little time to the day to learn a new product, we do what it takes to build the right solution the right way. As Grady Jett often says, “We work to a standard, not a time.”
Right. We know what right is and do it every time.
For trust to flourish, we must know what Right is and be steadfast in our pursuit of it. That’s integrity. That’s discipline. We believe that long-term, healthy relationships require this commitment to predictable action, regardless of circumstances. “Always do right. This will gratify some people and astonish the rest.”—Mark Twain
Intelligent Thought. We plan meticulously, execute decisively, and resolve issues effectively.
All of us have received the gift of intellect. We expect everyone in the family to apply it. If we are going to deliver value in our relationships, we must think creatively, whether figuring out how to run cable safely through a high ceiling, how to deliver a complex project within a difficult schedule, or how a customer should invest in security technology over the next 5 years. When we apply intelligent thought, we provide the highest-quality experience. “Quality is never an accident. It is always the result of intelligent effort.”—John Ruskin
Trusted Advisors. We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.
The world is complex, unpredictable, and challenging. We believe we can adeptly navigate through such a world if we incorporate our experiences, skills, and training into trusted relationships. Therefore, we ask everyone in the family to coach, teach, and mentor as primary job functions—to be trusted advisors. We also ask everyone in the family to continuously develop skills and expertise to improve what we give to others. In doing so, we deliver real, meaningful value to relationships. “To know even one life has breathed easier because you have lived. This is to have succeeded.”—Ralph Waldo Emerson