Service That Keeps Systems Running
Our Service Department is focused on keeping your existing systems operating as intended. We support time‑and‑material repairs, break‑fix solutions, and manufacturer warranty requests for installed systems. This team is dedicated to troubleshooting, maintenance, and resolving issues efficiently—not quoting new work or managing new projects. When something needs attention, our service professionals are here to help you get back on track.
Delilah Palacios
Director of Service
Christopher Boak
Service Manager
Teresa Kirklin
Service Accounts Receivable Coordinator
Lauren Gengo
Service Coordinator
Daniel Boak
Procurement Support Specialist
[
Houston Location
—————–](https://maps.app.goo.gl/saURBZpkNQDbnXv58)
[
Austin Location
—————-](https://maps.app.goo.gl/tzNnKTSYR8r4Fq129)
[
Dallas/Fort Worth Location
—————————](https://maps.app.goo.gl/X45yKvb7eN45667U9)
[
Conroe Location
—————-](https://www.google.com/maps/place/2346+Farm+to+Market+Rd+1484,+Conroe,+TX+77303/@30.344735,-95.4443392,520m/data=!3m1!1e3!4m15!1m8!3m7!1s0x86473f242a29b89f:0xcbf8e75136361672!2s2346+FM+1484+Rd,+Conroe,+TX+77303!3b1!8m2!3d30.3380422!4d-95.4304694!16s%2Fg%2F11sybltpyy!3m5!1s0x86473edd58be3e73:0x83f6d054f3a26ebf!8m2!3d30.3456149!4d-95.4454276!16s%2Fg%2F11ltckty62?entry=ttu&g_ep=EgoyMDI1MTExNy4wIKXMDSoASAFQAw%3D%3D)
Use this form to request support for existing systems, including break-fix issues, time-and-material repairs, and warranty requests. Our service team focuses on resolving issues quickly so you can get back on track.
“*” indicates required fields
Name
This field is for validation purposes and should be left unchanged.
Business name*
Description of issue*
Onsite Point of Contact / Requester Name* First
Onsite Point of Contact / Requester Mobile Number*
Onsite Point of Contact / Requester Email*
Site name
Site location*
Priority*- Priority level -P3 – Standard: 1-3 business day responseP2 – Next Business Day: By end of day the following business day after the request was submitted (15% expedited fee applied to the total services invoiced)P1 – Emergency: 4-hour response (30% expedited fee applied to the total services invoiced)
gform.initializeOnLoaded( function() {gformInitSpinner( 17, ‘https://pref-tech.com/wp-content/plugins/gravityforms/images/spinner.svg’, true );jQuery(‘#gform_ajax_frame_17’).on(‘load’,function(){var contents = jQuery(this).contents().find(‘‘).html();var is_postback = contents.indexOf(‘GF_AJAX_POSTBACK’) >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find(‘#gform_wrapper_17’);var is_confirmation = jQuery(this).contents().find(‘#gform_confirmation_wrapper_17’).length > 0;var is_redirect = contents.indexOf(‘gformRedirect(){‘) >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery(‘html’).css(‘margin-top’), 10) + parseInt(jQuery(‘body’).css(‘margin-top’), 10) + 100;if(is_form){jQuery(‘#gform_wrapper_17’).html(form_content.html());if(form_content.hasClass(‘gform_validation_error’)){jQuery(‘#gform_wrapper_17’).addClass(‘gform_validation_error’);} else {jQuery(‘#gform_wrapper_17’).removeClass(‘gform_validation_error’);}setTimeout( function() { / delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery(‘#gform_wrapper_17’).offset().top – mt); }, 50 );if(window[‘gformInitDatepicker’]) {gformInitDatepicker();}if(window[‘gformInitPriceFields’]) {gformInitPriceFields();}var current_page = jQuery(‘#gform_source_page_number_17’).val();gformInitSpinner( 17, ‘https://pref-tech.com/wp-content/plugins/gravityforms/images/spinner.svg’, true );jQuery(document).trigger(‘gform_page_loaded’, [17, current_page]);window[‘gf_submitting_17’] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find(‘.GF_AJAX_POSTBACK’).html();if(!confirmation_content){confirmation_content = contents;}jQuery(‘#gform_wrapper_17’).replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery(‘#gf_17’).offset().top – mt);jQuery(document).trigger(‘gform_confirmation_loaded’, [17]);window[‘gf_submitting_17’] = false;wp.a11y.speak(jQuery(‘#gform_confirmation_message_17’).text());}else{jQuery(‘#gform_17’).append(contents);if(window[‘gformRedirect’]) {gformRedirect();}}jQuery(document).trigger(“gform_pre_post_render”, [{ formId: “17”, currentPage: “current_page”, abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( “gform_wrapper_17” ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( “span” ); visibilitySpan.id = “gform_visibility_test_17”; gformWrapperDiv.insertAdjacentElement( “afterend”, visibilitySpan ); } const visibilityTestDiv = document.getElementById( “gform_visibility_test_17” ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; gform.core.triggerPostRenderEvents( 17, current_page ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === ‘attributes’ && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ ‘style’, ‘class’ ], }); } else { triggerPostRender(); } } );} );
gform.initializeOnLoaded( function() { jQuery(document).on(‘gform_post_render’, function(event, formId, currentPage){if(formId == 17) {if(typeof Placeholders != ‘undefined’){
Placeholders.enable();
}} } );jQuery(document).on('gform_post_conditional_logic', function(event, formId, fields, isInit){} ) } );
gform.initializeOnLoaded( function() {jQuery(document).trigger(“gform_pre_post_render”, [{ formId: “17”, currentPage: “1”, abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( “gform_wrapper_17” ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( “span” ); visibilitySpan.id = “gform_visibility_test_17”; gformWrapperDiv.insertAdjacentElement( “afterend”, visibilitySpan ); } const visibilityTestDiv = document.getElementById( “gform_visibility_test_17” ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; gform.core.triggerPostRenderEvents( 17, 1 ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === ‘attributes’ && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ ‘style’, ‘class’ ], }); } else { triggerPostRender(); } } );
T: 281-442-0550 E: service@pref-tech.com
Service hours
Monday – Friday:
8AM – 5 PM
[Houston Location
1414 Wedgewood St.
Houston, Texas 77093 ](https://maps.app.goo.gl/saURBZpkNQDbnXv58)[Austin Location
3709 Promontory Point Dr.
Ste. 106
Austin, TX 78744 ](https://maps.app.goo.gl/tzNnKTSYR8r4Fq129)[Dallas/Fort Worth Location
1340 Post & Paddock Road
#100
Grand Prairie, TX 75050 ](https://maps.app.goo.gl/X45yKvb7eN45667U9)[Conroe Location
2346 FM 1484
Conroe, TX 77303 ](https://www.google.com/maps/place/2346+Farm+to+Market+Rd+1484,+Conroe,+TX+77303/@30.344735,-95.4443392,520m/data=!3m1!1e3!4m15!1m8!3m7!1s0x86473f242a29b89f:0xcbf8e75136361672!2s2346+FM+1484+Rd,+Conroe,+TX+77303!3b1!8m2!3d30.3380422!4d-95.4304694!16s%2Fg%2F11sybltpyy!3m5!1s0x86473edd58be3e73:0x83f6d054f3a26ebf!8m2!3d30.3456149!4d-95.4454276!16s%2Fg%2F11ltckty62?entry=ttu&g_ep=EgoyMDI1MTExNy4wIKXMDSoASAFQAw%3D%3D)
